REGULATIONS OF THE CASH OFFICE CUSTOMER REGISTER OF LIETUVOS BANKAS

 

1. The Regulations of the Cash Office Customer Register of Lietuvos bankas (“the Regulations”) regulate the procedure for registration with the Cash Office Customer Register of Lietuvos bankas (“the Customer Register”) and the mutual rights, obligations, and responsibilities of Lietuvos bankas and its cash office customers. 

2. For the purposes of the Regulations:

2.1. close family members means a spouse, registered partner, parents, siblings, children and their spouses, and children’s cohabitants;

2.2. cash means euro banknotes or coins (legal means of payment in the Republic of Lithuania), or litas banknotes or coins (former legal means of payment in the Republic of Lithuania);

2.3. external customer verification system means an external information system that monitors and verifies customer data against lists of politically exposed persons, international sanctions, and other similar lists;

2.4. suspicious monetary transaction means a monetary transaction involving assets that are suspected to be directly or indirectly obtained from, or through participation in, criminal activity, and/or suspected to be related to terrorist financing. Suspicious monetary transactions are identified on the basis of the List of Criteria for the Identification of Potential Money Laundering and Suspicious Monetary Operations or Transactions, approved by Order No V–240 of the Director of the Financial Crime Investigation Service under the Ministry of the Interior of the Republic of Lithuania of 5 December 2014 on the approval of the list of criteria for the identification of potential money laundering and suspicious monetary operations or transactions;

2.5. cash office service means cash office transactions involving the exchange of litas into euros, the exchange of euros into larger or smaller denominations, the exchange of worn and damaged euros, the acceptance of litas and euros for examination, and other cash transactions performed by cash offices of Lietuvos bankas with regard to natural or legal persons;

2.6. customer account means a customer file created in the Customer Register information system, in which data on the customer and the monetary transactions performed by the customer, document submissions, and requests are entered, stored, and processed in accordance with the established procedure;

2.7. Customer Register means an information system that collects data on customers, their document submissions and requests, the provision of cash services, and completed monetary transactions;

2.8. customer of Lietuvos bankas (“the Customer”) means a natural or legal person who uses the services provided by cash offices of Lietuvos bankas in relation to cash, except for persons purchasing numismatic items and recipients of cash office services when cash office services are provided to them in accordance with the Rules of the Provision of Cash Office Services under Cash Office Services Agreements at Lietuvos bankas, approved by Order No V 2018/(1.7.E-260603)-02-98 of the Chair of the Board of Lietuvos bankas of 26 June 2018 on the approval of the rules of the provision of cash office services under cash office services agreements at Lietuvos bankas. A person who exchanges/purchases commemorative euro coins with the Lithuanian national side in the e-shop of Lietuvos bankas shall also be considered a customer for the purposes of these Regulations;

2.9. coin counting machine (CCM) means a machine that allows a customer to obtain a euro coin exchange service at cash offices of Lietuvos bankas using a service number (PIN code) generated in advance in the Customer Register account;

2.10. beneficiary means a natural person who is the owner of or controls the Customer (legal person or foreign company), and/or a natural person on whose behalf a transaction or activity is conducted. The beneficiary is considered to be: 

2.10.1. with regard to a legal person, the natural person who owns or manages the legal person through direct or indirect ownership of a sufficient percentage of the shares or voting rights in that legal person, including through bearer shareholdings, or through control via other means, other than public limited liability companies or collective investment undertakings whose securities are traded on regulated markets that are subject to disclosure requirements consistent with European Union legislation or subject to equivalent international standards. A shareholding of 25% plus one share or an ownership interest of more than 25% in the Customer held by a natural person shall be an indication of direct ownership. A shareholding of 25% plus one share or an ownership interest of more than 25% in the Customer held by an undertaking which is under the control of a natural person(s), or by multiple undertakings which are under the control of the same natural person(s), shall be an indication of indirect ownership;

2.10.2. with regard to a legal person, if no person under paragraph 2.10.1 of the Regulations is identified, or if there is any doubt that the person identified is the beneficial owner, the natural person who holds the position of senior managing official in the legal person who has been identified;

2.11. service number (PIN code) means a 6-digit, one-time code generated by a Customer who has registered with the Customer Register and wishes to receive euro coin exchange services using a coin counting machine;

2.12. monetary transaction means the payment, exchange, transfer, or receipt of cash; 

2.13. politically exposed natural person means a natural person who is or who has been entrusted with prominent public functions as well as their family members or close associates of such persons;

2.14. standard customer identification means an identification procedure where the customer and the beneficiary are identified and verified in accordance with the procedure set out in the Regulations, and the customer’s data is entered into the Customer Register and stored for the period specified in the Regulations;

2.15. enhanced customer identification means an identification procedure where, in addition to standard identification measures, additional measures are used to identify the Customer and the beneficial owner, and paper or scanned copies of the customer data specified in the Regulations are made and stored for the period specified in the Regulations;

2.16. other terms used in the Regulations shall have the meanings defined in the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing, the Republic of Lithuania Law on International Sanctions and other legal acts regulating the prevention of money laundering and terrorist financing, and the implementation of international sanctions and legal acts regulating the provision of cash office services at Lietuvos bankas, as specified in paragraph 57 of the Regulations.

3. The Customer Register is available to Customers on the website kasos.lb.lt (hereinafter, kasos.lb.lt), or at cash offices of Lietuvos bankas using the terminal intended for Customer service.

Amendments to the paragraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

4. If necessary, an employee of Lietuvos bankas may register the Customer and assist in ordering the cash service if the Customer does not have access to electronic identification systems, an email address, or is unable to do so due to personal data discrepancies in public databases or a health condition. In such a case, the Customer must fill in and submit to cash offices of Lietuvos bankas an application in the form set out in Annex 5 to the Regulations, indicating their data, and present a valid identity document. Copies of the application and identity document shall be uploaded to the Customer’s account.

Amendments to the paragraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

5. Lietuvos bankas reserves the right to amend the Regulations at any time. When registering with the Customer Register and ordering and performing services, the version of the Regulations valid at the time the specific action is taken shall apply. Lietuvos bankas shall not assume any risk and shall be unconditionally exempted from liability due to the Customer’s failure to familiarise themselves with the Regulations despite the possibility of doing so.

6. The following persons are entitled to register with the Customer Register:

6.1. legally capable natural persons, i.e. adults (18 and older) whose legal capacity has not been restricted by judicial procedure;

6.2. minors aged between 14 and 18, only with consent from their parents or guardians, except where they dispose of their income on a self-dependent basis, provided that the supporting data is uploaded to the Customer Register;

6.3. legal entities acting through authorised representatives; the account is created in the name of the legal person.

Amendments to the subparagraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

7. Lietuvos bankas has the right to restrict the Customer’s ability to register with the Customer Register without prior notice in the case of a breach of the Regulations or the Customer’s attempt to disrupt the stability and/or security of the Customer Register information system.

8. Standard identification of the Customer and beneficiary is performed for the first time at the moment of receipt of the Customer’s data. 

9. Enhanced customer identification is conducted in the following cases:

9.1. the Customer performs a monetary transaction once per day in an amount equal to or exceeding EUR 10,000, regardless of whether the monetary transaction entails a single transaction or comes in several related transactions;

9.2. the Customer performs a suspicious monetary transaction, regardless of its amount;

9.3. transactions involve politically exposed persons or close family members or close associates of such persons;

9.4. circumstances related to the Customer’s high risk of money laundering and terrorist financing become apparent.

10. In the case of enhanced customer identification, Lietuvos bankas shall:

10.1. provide the Customer with forms to be completed for a natural or legal person (Annexes 1 and 2 to the Regulations);

10.2. require that the Customer submit an identity document (the original must be submitted at cash offices of Lietuvos bankas) and keep copies of the Customer’s identity documents in the Customer Register. The Customer must submit an identity document: a passport or identity card of a Lithuanian national or a driving licence issued in a European Economic Area (EEA) country, in accordance with the requirements of Annex I to Directive 2006/126/EC of the European Parliament and of the Council of 20 December 2006 on driving licenses; or a residence permit in the Republic of Lithuania containing the name and surname of the natural person, their personal identification number (and the date of birth of a foreign national – if available, the personal identification number or other unique sequence of symbols assigned to the person for identification purposes), the number and validity period of the residence permit in the Republic of Lithuania, its place and date of issue (for foreign nationals), their photograph and signature (except in cases where it is not required in the identity document), and their nationality (except in cases where it is not required in the identity document). If the person is stateless, they must note the country that issued the identity document;

10.3. request that the Customer submit the documents necessary to determine the source of the property and funds related to the monetary transaction (e.g. information about their workplace, salary, completed transactions, sale and purchase agreements, service agreements, inheritance received, dividends, loans, gifts, divorce agreements to the extent necessary to confirm the source of the assets and funds related to the monetary transaction, financial statements, income tax returns or property declarations, etc.);

10.4. verify publicly available information that may confirm or refute the source of the Customer’s assets and funds related to the monetary transaction (e.g. information about the sale of assets, remuneration received while performing prominent public functions, etc.).

11. All information collected during standard and/or enhanced customer identification is stored in the Customer Register and can be reviewed at any time. Such data are stored in the Customer Register for eight (8) years after the termination/cancellation of the relationship with the Customer.

12. In the case of any doubt that the Customer is performing or intends to perform a suspicious monetary transaction, Lietuvos bankas may, at any time, suspend the transaction and conduct enhanced customer identification or additional verification, as well as request that the Customer submit documents necessary to determine the source of the assets and funds related to the monetary transaction. Lietuvos bankas shall notify the Financial Crime Investigation Service under the Ministry of the Interior of the Republic of Lithuania (FCIS) of the suspended monetary transaction no later than within three (3) business hours from the moment of suspension. Suspicious monetary transactions shall be identified in accordance with the Criteria of a Suspicious Monetary Transaction (Annex 4 to the Regulations) and on the basis of the List of Criteria for the Identification of Potential Money Laundering and Suspicious Monetary Operations or Transactions, approved by Order No V-240 of the FCIS Director of 5 December 2014 on the approval of the list of criteria for the identification of potential money laundering and suspicious monetary operations or transactions. The Customer Register shall keep a log of suspicious monetary transactions and Customers with whom relations have been terminated (“the Log”).

13. A suspended suspicious monetary transaction shall be resumed if, within ten (10) working days of the notification of such a monetary transaction to FCIS, no instruction to impose temporary restrictions on ownership rights is provided in accordance with the Code of Criminal Procedure of the Republic of Lithuania.

14. If a suspicious monetary transaction was not suspended due to the manner in which it was carried out or other circumstances and was completed, Lietuvos bankas shall, within one (1) working day of becoming aware or suspicious of this event, report to FCIS if Lietuvos bankas knows or suspects that assets of any value are, either directly or indirectly, derived from criminal activity or from involvement in it, also if Lietuvos bankas knows or suspects that such assets are being or will be used for terrorist financing.

15. Information contained in the Customer Register shall be available in the Lithuanian and English languages.

 

 

16. Nationals of the Republic of Lithuania and legal persons established in the Republic of Lithuania shall connect to the Customer Register (kasos.lb.lt) through the administrative and public electronic services portal “Elektroniniai valdžios vartai” (e-Government Gateway), if they have such access, or at cash offices of Lietuvos bankas using a customer service terminal.

Amendments to the paragraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

17. Foreign nationals and stateless persons, as well as legal persons established in foreign countries, shall connect to the Customer Register (kasos.lb.lt) via the administrative and public e-services portal e-Government Gateway, if they have such access, or register at kasos.lb.lt using the External Customer Verification System managed by a service provider selected by Lietuvos bankas. When registering via the External Customer Verification System, the Customer’s image is recorded, the original identity document is verified (by means of video or photo transmission), and Lietuvos bankas is informed of positive verification results. During registration, the service provider selected by Lietuvos bankas identifies the registering Customer (foreign national or stateless person) by verifying that the personal data provided by the Customer matches the personal data indicated in their identity documents. For this purpose, Lietuvos bankas shall provide its selected service provider with the name and surname of the registering Customer (foreign national or stateless person) and the Customer shall provide the service provider selected by Lietuvos bankas with a valid identity document or a driving license issued in an EEA country that complies with the requirements set out in Annex I to Directive 2006/126/EC of the European Parliament and of the Council of 20 December 2006 on driving licenses (“the identity document”).

Amendments to the paragraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

18. When registering with the Customer Register for the first time, the Customer must fully provide of the following information:

18.1. name and surname of the natural person, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes), nationality(s) (if applicable), if the person is stateless, the country that issued the identity document, residence country, contact phone number, email address, personal bank account number (if required for the monetary transaction), whether the person is politically exposed or a close family member/close associate of such a person;

Amendments to the subparagraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

18.2. name, company number (or registration number if no company number has been assigned), legal form, registered address, actual place of business, contact phone number, email address and bank account number of the legal person (where required for a monetary transaction). The following information about the head of the legal person shall also be provided at the time of initial registration: name and surname, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes), nationality(s) (if the person is stateless, the country that issued the identity document), whether the head is a politically exposed person or a close family member/close associate of such a person. If a legal person is represented by an authorised representative (other than a manager) at the time of registration with the Customer Register, the following details of the representative must also be provided: name and surname, personal identification number, nationality(s), whether the person is politically exposed, whether they are a close family member/close associate of such a person, power of attorney. Power of attorney issued abroad must be legalised or certified by an apostille. When registering a legal person, information is also collected in relation to the beneficial owners of the legal person and whether they are politically exposed persons or close family members/close associates of such persons.

Amendments to the subparagraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

22. If, during the data verification process, it is established that the Customer as a natural person or the representative, manager, or beneficiary of the Customer as a legal person is not a national of the Republic of Lithuania, the Customer shall be assessed in the External Customer Verification System to determine whether the Customer is included in the lists of persons subject to international sanctions. If it is established that the person is on the list of persons subject to international sanctions, an employee of Lietuvos bankas shall not perform any monetary transactions for the Customer, any monetary transaction that has been initiated shall be suspended, cash office services shall not be provided, and the Customer shall be registered in the Log.

23. Before registering with the Customer Register, a natural or legal person shall confirm that they have read the Regulations by clicking “I have read and agree with the Regulations”. A natural or legal person shall not be allowed to register with the Customer Register, carry out monetary transactions, or use cash office services until they confirm that they have read the Regulations and provide the mandatory information specified in paragraphs 17 and 18 of the Regulations. Customers who are registered at cash offices in accordance with the procedure set out in paragraph 4 of the Regulations confirm that they have read the Regulations by signing the application form set out in Annex 5 to the Regulations.

24. Upon receipt of the information specified in the Regulations, Lietuvos bankas shall confirm the Customer’s registration or inform the Customer about the non-establishment of business relations (non-provision of services) within the following time limits: for natural persons, within 1 working day; for foreign nationals, stateless persons, and legal entities established in Lithuania and foreign countries, within 3 working days of the registration date, or, if this is not possible, within the specified time limits due to disruptions in the systems or services provided by third parties, once the disruptions have been resolved.

Amendments to the paragraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

25. The Customer must submit to Lietuvos bankas the original documents specified in the Regulations, signed by the Customer or the Customer’s representative by hand or by electronic means of identification, or notarised copies of the documents, or, if Lietuvos bankas consents, copies of the documents. Customers shall submit documents to [email protected] or at cash offices of Lietuvos bankas.

Amendments to the paragraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

26. If the documents submitted to Lietuvos bankas are in a foreign language, Lietuvos bankas shall have the right to request their translation into Lithuanian. The translation of documents into Lithuanian must be certified by a competent translator acceptable to Lietuvos bankas and the translator’s signature must be certified by a public notary. Lietuvos bankas shall have the right to make and keep copies of the documents submitted by the Customer and, if necessary, to retain the originals. 

27. If the Customer submits documents to Lietuvos bankas that do not comply with the legal requirements and/or the requirements of Lietuvos bankas, or if Lietuvos bankas has reasonable doubts as to the validity, authenticity, or accuracy of the documents submitted, Lietuvos bankas shall have the right to deny cash office services to the Customer and/or to request that the Customer submit additional documents.

28. Lietuvos bankas shall not be liable for damage or losses suffered by the Customer and/or third parties if the Customer provides incorrect and/or incomplete personal data. Lietuvos bankas shall not be liable for any damage or loss suffered by the Customer due to the Customer’s inability to log in or use the Customer Register and services due to a failure of the information system, improvement and/or maintenance work, or disruptions in services provided by third parties (e.g. failure of identity verification measures provided by third parties).

29. Subject to any change, the Customer shall immediately update their registration data. A Customer, as a legal person, who wishes to change their registration or contact details or cancel their registration with the Customer Register shall submit an application to Lietuvos bankas by email at [email protected] or in the Customer’s account. A Customer, as a natural person, who wishes to have their registration or contact details corrected or their registration in the Customer Register cancelled by Lietuvos bankas, shall refer to Lietuvos bankas in accordance with the Procedure for Exercising Data Subjects’ Rights at Lietuvos bankas approved by Resolution No 03-86 of the Board of Lietuvos bankas of 24 May 2018 on the approval of the procedure for exercising data subjects’ rights at Lietuvos bankas.

30. A natural or legal person may submit a general question related to the Customer Register, the provision of cash office services, and the performance of monetary transactions in the Customer’s account or by email at [email protected], indicating their contact details (name and surname, company name, contact phone number, email address). Lietuvos bankas shall use their personal data when providing an answer. 

 

 

31. Unless there are circumstances specified in these Regulations that prevent cash office services from being provided to the Customer, the following cash office services shall be provided to Customers registered with the Customer Register at cash offices of Lietuvos bankas in accordance with the procedure and within the time limits specified in the legal acts referred to in paragraph 57 of the Regulations:

31.1. exchange of litas (litas banknotes and coins and cent coins) into euros (euro banknotes and/or coins and cent coins);

31.2. exchange of euro banknotes into higher or lower denominations (euro banknotes and/or euro coins and cent coins);

31.3. exchange of worn and damaged euros (euro banknotes and/or euro coins);

31.4. acceptance of litas (litas banknotes and coins and cent coins) and euros (euro banknotes and/or coins and cent coins) for the examination of solvency and/or authenticity upon the submission of an application in the form set out in the Regulations for Transferring Suspicious Cash to Lietuvos bankas and Police Stations and Examination at Lietuvos bankas, approved by Resolution No 03-93 of the Board of Lietuvos bankas of 28 June 2017 on the approval of the regulations for transferring suspicious cash to Lietuvos bankas and police stations and examination at Lietuvos bankas;

31.5. sale/exchange of circulation and commemorative coins with the Lithuanian national side;

31.6. exchange of euro coins, including exchange through a coin counting machine (CCM).

32. In their account, the Customer may view information about the services of Lietuvos bankas, manage and edit their personal data, view transaction data and notifications, and perform other related functions. Electronic or paper receipts may be issued to record monetary transactions.

33. A Customer willing to use the euro coin exchange service via a CCM shall generate a 6-digit one-time service number (PIN code) in their account and indicate their personal bank account number. The PIN code is valid for ten (10) working days and provides one-time access to CCM services. Instructions on how to use a CCM and generate a PIN code are available at cash offices of Lietuvos bankas and in the Customer’s account. If the Customer is subject to enhanced due diligence, the CCM service shall only be provided after the verification of the Customer’s data.

Amendments to the paragraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

34. The cash office service related to cash sent to Lietuvos bankas by post shall be provided to the person who sent the money only if they are registered in the Customer Register and have fully submitted the required data in accordance with the procedure established by the Regulations and in line with the legal acts on cash office services. If the person does not register in the Customer Register within one month of the notification from Lietuvos bankas, the money shall be returned to the sender. Lietuvos bankas shall not be held liable for the safety of the money transfer during shipment and return.

Amendments to the paragraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

35. At cash offices of Lietuvos bankas, a Customer, as a natural person, willing to receive a service must present a valid identity document with a photograph and signature (except in cases where this is not required in the identity document). The Customer’s representative must submit a notarised power of attorney and, where the power of attorney has been drawn up by means of information technology and registered in the Register of Powers of Attorney, the identification details of the power of attorney. 

36. At cash offices of Lietuvos bankas, a Customer, as a legal person, registered with the Customer Register shall act through the head of the legal person or another natural person authorised by them. The head of the legal person shall provide an identity document with a photograph and a signature (unless the identity document does not require the signature), while the person authorised by the head of the legal person shall also provide a written power of attorney in Lithuanian or English signed by the head of the legal person.

37. Lietuvos bankas has the right to carry out standard monitoring of Customers and monetary transactions with regard to persons registered with the Customer Register and enhanced monitoring of Customers and monetary transactions by periodically reviewing and updating data in accordance with: the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing; the Republic of Lithuania Law on International Sanctions; the Policy of Lietuvos bankas on the Prevention of Money Laundering and Terrorist Financing and the Implementation of International Sanctions, approved by Resolution No 03-168 of the Board of Lietuvos bankas of 7 December 2023 on the approval of the policy of Lietuvos bankas on the prevention of money laundering and terrorist financing and the implementation of international sanctions; and other legal acts regulating the prevention of money laundering and terrorist financing and the implementation of international sanctions. 

38. If, as part of the standard monitoring of Customers and monetary transactions, it is established that a Customer with a low risk of money laundering and/or terrorist financing has performed a single transaction and it is believed that the Customer will not use the Customer Register services again, their data shall no longer be reviewed or regularly updated.

39. Business relations with the Customer shall be terminated or not established, monetary transactions shall not be performed, and cash office services shall not be provided if at least one of the following factors is identified: the Customer is considered to present a high risk of money laundering and terrorist financing; the Customer does not meet the Customer acceptance criteria set by the branch of Lietuvos bankas; information about the Customer is lacking; there are suspicions that the services or products provided by the branch of Lietuvos bankas may in any way be used for money laundering and terrorist financing or for violations of international sanctions; Lietuvos bankas is unable to adequately address the risk of money laundering, terrorist financing, or the violation of international sanctions; or there is a threat that Lietuvos bankas will be used for money laundering, terrorist financing, or the violation of international sanctions. In such cases, Lietuvos bankas or its employees shall not be liable to the Customer for any damage or loss incurred by the Customer.

40. The responsible person at Lietuvos bankas, having performed standard or enhanced monitoring of Lietuvos bankas’ customers and monetary transactions and/or having established a need to obtain new (updated, relevant, additional) documents, shall send a notification to the Customer using the contact details known to Lietuvos bankas, informing the Customer that new (updated, relevant, additional) documents must be uploaded to the Customer’s account. If necessary documents are not submitted or the Customer submits documents to Lietuvos bankas that do not comply with the legal requirements and/or the requirements of Lietuvos bankas, or if Lietuvos bankas has reasonable doubts as to the validity, authenticity, or accuracy of the documents submitted, Lietuvos bankas shall have the right to deny cash office services. In such cases, Lietuvos bankas or its employee shall not be liable to the Customer for any damage or loss incurred by the Customer.

 

 

41. Lietuvos bankas shall process the personal data of the data subject, i.e.: the Customer, as a natural person; a representative of the Customer, as a legal person; and a person who makes a general enquiry related to the purchase of cash office service. Personal data submitted by the data subject in accordance with the procedure established by the Regulations and received through the administrative and public electronic services portal e-Government Gateway or from other external information systems (‘personal data’) includes:

41.1. registration data in the Customer Register referred to in paragraph 18 of the Regulations, obtained from the Customer and/or via the administrative and public e-services portal e-Government Gateway when the Customer registers with or logs into the Customer Register. The Customer’s identification code, the date and time of the transaction, and activity logs are automatically generated in the Customer Register;

41.2. data of a representative of the Customer, as a legal person, (name and surname, the represented legal person) obtained from the Customer’s (legal person’s) representative and/or via the e-Government Gateway administrative and public e-services portal, when the representative registers on behalf of the Customer (legal person) in the Customer Register or via the e-Government Gateway administrative and public e-services portal. Activity logs are automatically generated in the Customer Register;

41.3. monetary transaction data (date and time of the transaction, order or cash office service number, description of cash office services, quantity, amount) received from the Customer at the time of placing the order. The date and time of the transaction, the service number (PIN code), and activity logs are automatically generated in the Customer Register;

41.4. payment data (date and time of the transaction, payment confirmation, account number used for payment and the amount paid) obtained from the payment service provider (payment intermediary);

41.5. details of the Customer’s representative (name and surname, other personal data available in the identity document, the represented person, other personal data contained in the power of attorney) obtained from the Customer’s representative at the time of provision of services at a cash office of Lietuvos bankas;

41.6. personal data of the Customer contained in complaints and other documents related to correspondence between Lietuvos bankas and the Customer with regard to services, requests, and applications (name and surname, service details, contact details, signature, etc.) obtained from the Customer (or the Customer’s representative) at the time of submission of the documents to Lietuvos bankas;

41.7. personal data of the Customer’s representative contained in claims and other correspondence between Lietuvos bankas and the Customer with regard to the supply of services (name and surname, the represented person, other personal data in the power of attorney, signature, etc.), obtained from the Customer’s representative at the time of submission of the documents to Lietuvos bankas;

41.8. contact details (contact phone number and email address) obtained from a person making a general enquiry regarding the supply of services at the time of the enquiry; 

41.9. data of the Customer, as a natural person, specified in Annex 1 to the Regulations, including: name and surname, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (if the person is stateless, the country that issued the identity document), title and number of the identity document with a photograph of the person, name and surname, photo, date of issue, expiry date, issuing country, other personal data contained in the copy of the identity document, phone number, email address, source of assets and funds related to the monetary transaction and information contained in documents confirming such data, signature; data obtained from the Customer upon submission of the completed Annex 1 to the Regulations; documents confirming the source of assets and funds related to the monetary transaction (e.g. data on the Customer’s workplace, salary, completed transactions, service contracts, inheritance received, dividends, loans, gifts, divorce agreements to the extent necessary to confirm the source of the assets and funds related to the monetary transaction, financial statements, income tax returns or asset declarations, etc.); data obtained from the Customer; as well as data and Customer details (e.g. publicly available information about the sale of assets, remuneration received while performing prominent public functions, etc.) obtained through the verification of publicly available information; 

41.10. data on the representative of the Customer, as a legal person, managers, and natural persons who own or directly control the Customer through ownership, or control of 25% or more of the shares or voting rights, as specified in Annex 2 to the Regulations, including: representative’s name and surname, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (if the person is stateless, the country that issued the identity document), and signature; name and surname of the manager, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), and nationality (if the person is stateless, the country that issued the identity document); name and surname of natural persons who own or control the Customer through direct holding or control of 25% or more of the shares or voting rights, personal identification number, address, nationality (if the person is stateless, the country that issued the identity document), percentage of shares or voting rights controlled (percentage), obtained from the Customer’s representative at the time of submission of a completed Annex 2 to the Regulations; documents confirming the source of assets and funds related to the monetary transaction (e.g. completed transactions, service agreements, sale and purchase agreements, financial statements, etc.), obtained from the representative of the Customer, as a legal person; as well as data and information (e.g. information about the sale of assets, remuneration received while performing prominent public functions, etc.) obtained though verification of publicly available information;

41.11. Name and surname, date of birth, personal identification number of a natural person indicated in Annex 3 to the Regulations, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality, residence place address, type of control, information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, name and surname of the politically exposed person, position, institution, date of termination of duties, country in which the person is a politically exposed person), signature, obtained from the representative of the customer (legal person) at the time of submission of a completed version of the form provided in Annex 3 to the Regulations.

Supplemented with this subparagraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

42. Lietuvos bankas shall process personal data for the following purposes:

42.1. to issue cash fit for circulation, withdraw cash unfit for circulation and counterfeit money from circulation, and/or provide related cash exchange, cash solvency assessment and authenticity verification services (Articles 6(1) and (2), 8(1)(1) and (2)(6) of the Republic of Lithuania Law on the Bank of Lithuania), and to create equal conditions for persons to use the services provided by Lietuvos bankas (customer identification number, name, surname, signature, personal identification number (if no personal identification number is available, the date of birth or other unique sequence of symbols assigned to the person for identification purposes), phone number, email address, residence place address (where the money is to be returned), description of services, quantity, amount, date and time of the transaction, order (service) number, request details, bank account number (when the money is transferred to a bank account); name, surname, signature of the Customer’s (legal person) representative, legal person represented; action logs);

Amendments to the subparagraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

42.2. to establish the identity of the customer of Lietuvos bankas and the customer’s representative (the Customer registering in the Customer Register or connecting to it via the administrative and public e-services portal e-Government Gateway, or for the representative of the Customer (legal person): name and surname, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (if the person is stateless, the country that issued the identity document), phone number, email address, residence country, legal person represented; the Customer’s and their representative’s details as stated in the identity document with the person’s photograph and signature (except where not required in the identity document));

Amendments to the subparagraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

42.3. ensuring the proper storage, authenticity, and integrity of documents and other information on the supply of services (Customer’s name and surname, email address, residence place address, description and quantity of items, account number used for payment, amount paid, date and time of the transaction, activity logs, personal data contained in the claims and other correspondence between Lietuvos bankas and the Customer with regard to the supply of cash office services; name and surname of the Customer’s representative, the represented person, personal data contained in the claims and other correspondence between Lietuvos bankas and the Customer, personal data contained in the power of attorney; name and surname, phone number, and email address of the person submitting a general enquiry related to the supply of services);

42.4. ensuring the quality of services and storing information on actions taken in relation to the fulfilment of the concluded contracts for the purposes of the legitimate interests of Lietuvos bankas in the provision of services that meet the needs of the customers of Lietuvos bankas and the availability of evidence and effective remedies in case of judicial disputes or claims (all of the data referred to in subparagraphs 42.1, 42.2, 42.3, and 42.5 of the Regulations);

42.5. to inform the data subject about matters relevant to them in connection with the provision of cash office services and the Customer Register (phone number, email address, residence place address);

Amendments to the subparagraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

42.6. prevention of money laundering:

42.6.1. Customer’s (natural person) name and surname, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (if the person is stateless, the country that issued the identity document), title and number of the identity document with a photograph of the person, photograph, date of issue, expiry date, issuing country, other personal data contained in the copy of the identity document, phone number, email address, residence country, address (to which the money is to be returned), application details, signature, source of assets and funds related to the monetary transaction, information contained in supporting documents (e.g. data on the Customer’s workplace, salary, completed transactions, service contracts, inheritance received, dividends, loans, gifts, divorce agreements to the extent necessary to confirm the source of the assets and funds related to the monetary transaction, financial statements, income tax returns or asset declarations, etc.), other publicly available information (e.g. information about the sale of assets, salary received performing prominent public functions, etc.), account; if the person is not a national of the Republic of Lithuania, information on whether the person is included in the lists of persons subject to international sanctions; information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, the name and surname of the politically exposed person, position, institution, date of termination of duties, country in which the person is a politically exposed person); details of the monetary transaction, information on why the monetary transaction is considered suspicious and/or why business relations with the Customer have been terminated, details of the representative (name, surname, date of birth, personal identification number, nationality);

Amendments to the subparagraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

42.6.2. for the representative, manager, and beneficial owners of the Customer (legal person): name, surname, personal identification number, date of birth of a foreign national (if available, personal identification number or other unique sequence of symbols assigned to the person for identification purposes, number and validity period of the residence permit in the Republic of Lithuania, place and date of issue), nationality (if the person is stateless, the country that issued the identity document), signature, address, percentage of shares or voting rights controlled (%); information on whether the person is a politically exposed person or a close family member or close associate of such a person (if so, the name and surname of the politically exposed person, position, institution, date of termination of duties, country in which the person is a politically exposed person); data contained in documents confirming the source of assets and funds related to the monetary transaction (e.g. completed transactions, service contracts, sale and purchase agreements, financial statements, etc.), other publicly available information (e.g. information about the sale of assets, salary received performing prominent public functions, etc.), account; data specified in the JANGIS extract; if the person is not a national of the Republic of Lithuania, information on whether the person is included in the lists of persons subject to international sanctions; details of the monetary transaction, information on why the monetary transaction is considered suspicious and/or why business relations with the Customer have been terminated.

Amendments to the subparagraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

43. The processing of personal data shall be carried out in accordance with Article 6(1)(c) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“Regulation (EU) 2016/679”), Article 2.4(3) and Article 2.74(3) of the Civil Code of the Republic of Lithuania, Articles 78 and 80 of the Republic of Lithuania Law on Value Added Tax, Articles 7 and 10 of the Republic of Lithuania Law on Accounting, Articles 12 and 13 of the Republic of Lithuania Law on Documents and Archives, subparagraphs 1.11 and 3.15 of the General Index of Time Periods Required for Record-Keeping approved by Order No V-100 of the Chief Archivist of Lithuania of 9 March 2011 on the approval of the general index of time periods required for record-keeping (for the purposes of subparagraph 42.3 of the Regulations), Articles 6(1)(c) and (e) of Regulation (EU) 2016/679, Article 8(1) and other provisions of the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing, Article 5(4) of the Republic of Lithuania Law on the Adoption of the Euro in the Republic of Lithuania, Article 4(2) of the Republic of Lithuania Law on International Sanctions (for the purposes of subparagraphs 42.2 and 42.6 of the Regulations), Article 6(1)(e) (for the purposes of subparagraphs 42.1, 42.2 and 42.5 of the Regulations), Article 6(1)(f) (for the purposes of subparagraph 42.2 of the Regulations) and Article 7(1) (for the purposes of subparagraph 42.3 of the Regulations) of Regulation (EU) 2016/679, the Republic of Lithuania Law on Legal Protection of Personal Data, and other legal acts regulating the processing of personal data.

Amendments to the paragraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

44. The personal data controller is Lietuvos bankas, located at: Gedimino pr. 6, Vilnius; the Data Protection Officer’s email address is: [email protected].

45. Personal data shall be stored at Lietuvos bankas for a period of:

45.1. for the purposes of subparagraph 42.1 of the Regulations, two (2) years after the submission of the data;

45.2. for the purposes of subparagraphs 42.2 and 42.6 of the Regulations, as of the submission date and eight (8) years from the date of the monetary transaction or the end/termination of the business relationship with the Customer;

Amendments to the subparagraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

45.3. for the purposes of subparagraph 42.3 of the Regulations:

45.3.1. the validation of data relating to an economic transaction or event, and the personal data contained in the authorisation – ten (10) years after the validation date of the economic transaction or event in the accounting documents;

45.3.2. personal data contained in claims and other correspondence between Lietuvos bankas and the Customer with regard to the provision of cash office services or personal data contained in a power of attorney – after the date of data submission and five (5) years after the date of the reply to the Customer;

45.3.3. phone number and email address of a person who has made a general enquiry about the supply of services – after the moment of data submission, plus another year after the date of the reply to the person;

45.4. for the purposes referred to in subparagraph 42.4 of the Regulations, for the retention periods of relevant data set out in subparagraphs 45.1 to 45.3 and 45.5 of the Regulations;

Amendments to the subparagraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

45.5. for the purposes of subparagraph 42.5 of the Regulations, after the submission of data, plus another year after the date of the reply to the person.

46. The provision of personal data is necessary for Lietuvos bankas to comply with legal requirements. Failure to provide personal data will preclude Lietuvos bankas from the provision of the requested service. Lietuvos bankas may process the personal data referred to in paragraphs 41 and 42 of the Regulations and other personal data referred to in the documents submitted to Lietuvos bankas, but only for the purposes referred to in paragraph 42 of the Regulations and to the extent necessary for the purpose of legitimate conduct of business, compliance with the requirements of legal acts, and defence against claims and actions.

Amendments to the paragraph:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

47. Lietuvos bankas shall provide/disclose Customer data to third parties who are payment service providers (payment intermediaries). Lietuvos bankas shall disclose Customer data to persons who cooperate with Lietuvos bankas in the administration of the Customer Register (data processors). Lietuvos bankas may also transfer/disclose personal data processed in accordance with these Regulations to FCIS pursuant to Article 8(1) of the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing, as well as to any other persons who are entitled to access such data in accordance with the laws of the Republic of Lithuania.

48. The data subject shall be entitled to about their personal data processed by Lietuvos bankas. Pursuant to Article 24(4) of the Republic of Lithuania Law on the Prevention of Money Laundering and Terrorist Financing, Lietuvos bankas shall not provide the data subject with any information on their personal data submitted to FCIS on the basis of that Law. Also, Lietuvos bankas shall not provide the data subject with information on the processing of their personal data if so indicated in legal acts of the European Union or a law of the Republic of Lithuania.

49. A data subject who has submitted a request to Lietuvos bankas shall have the right, under the conditions established by legislation, to access their personal data processed by Lietuvos bankas, to request a copy of the processed personal data, to request the rectification or erasure of their personal data or the restriction of its processing, as well as the right to the portability of their personal data and the right to object to the processing of their personal data. In addition, the Customer shall be entitled to check their personal data and information about their transactions.

50. To exercise their rights, the data subject shall apply to Lietuvos bankas in accordance with the procedure set out in the Procedure for Exercising Data Subjects’ Rights at Lietuvos bankas, approved by Resolution No 03-86 of the Board of Lietuvos bankas of 24 May 2018 on the approval of the procedure for exercising data subjects’ rights at Lietuvos bankas.

51. Further information on the procedure and deadlines for submitting and examining applications is available on the website of Lietuvos bankas at: https://www.lb.lt/en/procedure-for-filing-the-application.

52. The data subject may file a complaint concerning the lawfulness of personal data processing with the State Data Protection Inspectorate (the contact details are published on its website at www.vdai.lrv.lt).

53. Further information on personal data processed by Lietuvos bankas and the exercising of data subjects’ rights is available on the website of Lietuvos bankas at: https://www.lb.lt/en/personal-data-protection.

 

Amendment to the Chapter numbering:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

54. All disputes arising between a Customer and Lietuvos bankas regarding compliance with the Regulations shall be settled in an amicable manner. In the event of a failure to reach an agreement, any disputes shall be settled according to the procedure established by laws of the Republic of Lithuania.

55. A Customer willing to file a claim or resolve a problem shall apply to Lietuvos bankas in writing. Possible ways of filing a claim or written application include:

55.1. by sending an email to [email protected];

55.2. via eDelivery e-Box, at 188607684;

55.3. by post to: Totorių g. 4, LT-01121 Vilnius;

55.4. by putting it in Lietuvos bankas correspondence boxes at: Totorių g. 4, Vilnius, on weekdays from 8:00 to 17:00;

55.5. in person at Lietuvos bankas at: Totorių g. 4, Vilnius.

56. A Customer may apply to the State Consumer Rights Protection Authority regarding out-of-court settlement of consumer disputes (Vilniaus g. 25, LT-01402 Vilnius, email: [email protected], phone: +370 5 262 6751, website: www.vvtat.lt) or fill out an application form on the Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr/.

 

Amendment to the Chapter numbering:

No. 2025/02-161, 13-11-2025, published in the Register of Legal Acts, 13-11-2025, identification code 2025-18998

 

57. Issues excluded from these Regulations with regard to cash transactions carried out at cash offices of Lietuvos bankas shall be governed by the Regulations for Transferring Suspicious Cash to Lietuvos bankas and Police Stations and Examination at Lietuvos bankas, approved by Resolution No 03-93 of the Board of Lietuvos bankas of 28 June 2017 on the approval of the regulations for transferring suspicious cash to Lietuvos bankas and police stations and examination at Lietuvos bankas, the Regulations for the Exchange of Euros at Lietuvos bankas, approved by Resolution No 03-47 of the Board of Lietuvos bankas of 14 April 2016 on the approval of the regulations for the exchange of euros at Lietuvos bankas, the Regulations for the Exchange of Worn or Damaged Litas banknotes and Coins and Cent Coins, approved by Resolution No 03-316 of the Board of Lietuvos bankas of 9 December 2014 on the approval of the regulations for the exchange of worn or damaged litas banknotes and coins and cent coins, and other legal acts regulating the activities of Lietuvos bankas.

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